1.1 Website Publisher
This website is published by:
Flow International
Rue Wilson 59171 Hornaing
Publication Director : Florian WOUTERS
Website Host : OVH Roubaix
1.2 Website Designer and Developer
This website was designed and developed by :
INYOUZ 531 Place Allende 59171 HORNAING représentée par Marion COUTURE
INYOUZ is solely responsible for the technical implementation of the website. INYOUZ cannot be held liable for the content published on the site, which remains under the sole responsibility of the publisher Flow International and the publication director Florian WOUTERS.
1.3 Intellectual Property
All elements of this website (texts, images, graphics, logos, icons, sounds, software) are the exclusive property of Flow International or its partners.
Any reproduction, representation, modification, publication, or adaptation of all or part of the elements of the site, by any means or process whatsoever, is prohibited without prior written permission from Flow International.
Any unauthorized use of the site or any of the elements it contains will be considered an infringement and will be prosecuted in accordance with the provisions of copyright laws and applicable international legislation.
1.4 Liability
Flow International cannot be held responsible for:
Technical interruptions in access to the site
Computer damage, data loss, or any other direct or indirect consequences resulting from the use of this site
The content of external sites to which hyperlinks from this site lead
The information provided on this site is for general informational purposes. Flow International strives to provide accurate and up-to-date information but makes no warranties regarding the completeness, accuracy, or timeliness of the information provided.
1.5 Applicable Law
This site is governed by French law. In the event of a dispute and in the absence of an amicable agreement, the French courts shall have exclusive jurisdiction.
2.1 What are Cookies?
A cookie is a small file stored on the user’s device (computer, tablet, smartphone) when visiting a website. Cookies allow the site to recognize the user’s device during subsequent visits.
2.2 Cookies Used
This site uses the following types of cookies:
A) Strictly Necessary Cookies (Essential) These cookies are essential for the proper functioning of the website. They enable:
Website navigation
Access to secure areas
Language preference retention
Session management
Validity period: session or up to 13 months
B) Analytics Cookies These cookies allow us to analyze site usage and improve its performance:
Google Analytics (or other analytics tool)
Collection of anonymized statistical data
Traffic and visitor behavior analysis
Performance measurement
Validity period: up to 13 months
C) Functional Cookies These cookies enhance user experience by:
Remembering your choices and preferences
Personalizing content
Providing enhanced features
Validity period: up to 13 months
D) Marketing/Advertising Cookies (if applicable) These cookies are used to:
Display relevant advertisements
Track advertising campaign effectiveness
Provide personalized advertising
Validity period: up to 13 months
2.3 Cookie Management
You can accept or refuse cookies at any time through:
A) Your Browser Settings:
Chrome: Settings > Privacy and security > Cookies and other site data
Firefox: Options > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Cookies and website data
Edge: Settings > Privacy, search, and services > Cookies and site permissions
Internet Explorer: Tools > Internet Options > Privacy > Advanced
B) Our Cookie Consent Banner When you first visit our site, a banner allows you to accept or refuse non-essential cookies.
C) Third-Party Cookie Management:
Google Analytics: https://tools.google.com/dlpage/gaoptout
Your Advertising Choices: http://www.youronlinechoices.com/
Important Note: Refusing cookies may limit your access to certain features of the site.
2.4 Cookies Lifespan
Cookies deposited on your device have a maximum lifespan of 13 months. After this period, your consent will be requested again.
Flow International is committed to protecting the privacy and personal data of its users in accordance with Regulation (EU) 2016/679 of April 27, 2016 (General Data Protection Regulation – GDPR) and the French Data Protection Act (Law No. 78-17 of January 6, 1978, as amended).
3.1 Data Controller
The data controller is:
Flow International
3.2 Data Collected
We collect the following types of personal data:
A) Data you provide directly:
Identity: last name, first name, position
Contact details: email address, phone number, postal address
Company information: company name, SIRET number, VAT number
Quote requests and specific needs
Any other information you choose to communicate to us
B) Data collected automatically:
Connection data: IP address, browser type, operating system
Navigation data: pages visited, time spent, referring source
Cookies and similar technologies (see Cookie Policy)
3.3 Purposes of Data Processing
Your personal data is collected and processed for the following purposes:
PurposeLegal BasisRetention PeriodProcessing quote requests and inquiriesLegitimate interest / Pre-contractual measures3 years from last contactContract execution and customer relationship managementContract performanceDuration of contract + 5 years (accounting obligations)Sending newsletters and commercial informationConsentUntil withdrawal of consent or 3 years of inactivitySite statistics and improvementLegitimate interest13 months (anonymized data)Compliance with legal and regulatory obligationsLegal obligationAs required by lawPrevention of fraud and securityLegitimate interest1 year
3.4 Data Recipients
Your personal data may be transmitted to:
Employees of Flow International authorized to access it
Our subcontractors and service providers (hosting, emailing, analytics)
Competent authorities upon legal request
Our partners in the 3F Freight Forwarders Family and ALNA networks for international freight operations
We ensure that our subcontractors and partners comply with GDPR and implement appropriate security measures.
3.5 International Data Transfers
Some of your data may be transferred outside the European Union, particularly to our partners in third countries. In such cases, we ensure that:
The country has been recognized as providing adequate protection by the European Commission, OR
Appropriate safeguards are in place (Standard Contractual Clauses, Binding Corporate Rules)
3.6 Your Rights
In accordance with GDPR, you have the following rights:
A) Right of Access (Article 15 GDPR) You may obtain confirmation that your data is being processed and access to such data.
B) Right to Rectification (Article 16 GDPR) You may request correction of inaccurate or incomplete data.
C) Right to Erasure / « Right to be Forgotten » (Article 17 GDPR) You may request deletion of your data in certain cases.
D) Right to Restriction of Processing (Article 18 GDPR) You may request restriction of processing in certain circumstances.
E) Right to Data Portability (Article 20 GDPR) You may receive your data in a structured, commonly used format and transmit it to another controller.
F) Right to Object (Article 21 GDPR) You may object to processing based on legitimate interests or for direct marketing purposes.
G) Right to Withdraw Consent When processing is based on consent, you may withdraw it at any time.
H) Right not to be Subject to Automated Decision-Making (Article 22 GDPR) You have the right not to be subject to decisions based solely on automated processing.
To exercise your rights:
Email: florian@flow-international.com
Contact form on our website
We will respond to your request within one month. This period may be extended by two months if necessary, taking into account the complexity and number of requests.
3.7 Right to Lodge a Complaint
If you believe that the processing of your personal data violates GDPR, you have the right to lodge a complaint with a supervisory authority:
France: Commission Nationale de l’Informatique et des Libertés (CNIL) 3 Place de Fontenoy – TSA 80715 75334 PARIS CEDEX 07 Phone: +33 (0)1 53 73 22 22 Website: https://www.cnil.fr
3.8 Data Security
Flow International implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:
Encryption of sensitive data
Secure access controls and authentication
Regular security audits
Staff training on data protection
Incident response procedures
Secure backups
3.9 Data Breach Notification
In the event of a personal data breach likely to pose a risk to your rights and freedoms, we will notify the CNIL within 72 hours of becoming aware of it. If the breach poses a high risk, we will also inform you directly.
3.10 Minors
Our website is not intended for minors under 16 years of age. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.
3.11 Updates to this Policy
This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or by email.
Last updated: 14/12/2025
For any questions regarding this legal notice, our cookie policy, or our privacy policy, please contact us:
Flow International Email: florian@flow-international.com
Data Protection Officer (if applicable): florian@flow-international.com
